Customer Service Commitment to Passengers

1. Passengers acknowledged upon arrival

  WE WILL:

• Acknowledge you.
• Greet you in both Official Languages.

2. Passengers assisted throughout screening process

  WE WILL:

• Guide you through the screening process.
• Inform you.
• Answer your questions.
• Offer you the available options.

 3. Interactions with passengers are courteous and professional

  WE WILL:

• Make your security our #1 priority.
• Treat you fairly.
• Be courteous.
• Listen to you.
• Handle your belongings with care.

4. Desired customer service outcome:

  Passengers had a positive screening experience, and have trust and confidence in CATSA.