Have a question, comment or complaint?
Please use one of the following options to contact CATSA:
- Call 1-888-294-2202 (toll-free) or 1-833-339-1021 (TTY) if you have a question that requires an immediate response
- Contact us through our X/Twitter account or Facebook account (responses provided Monday to Friday, 8 a.m. – 4 p.m. Eastern Time)
- Use our online form to send us an e-mail
Interested in joining the CATSA team?
- Check our Careers section for opportunities at CATSA headquarters and regional offices.
- For screening officer positions, please contact the contracted security firm in your area.
Want to stay informed?
CATSA is on various social media. Visit us and stay connected!
CATSA also offers contact information for travel agents/representatives and businesses/individuals that want to do business with CATSA addressing CATSA’s mandate.
Important notice: Scam invoices falsely claiming to be from CATSA
The Canadian Air Transport Security Authority (CATSA) has been made aware of fraudulent invoices being sent using CATSA's name.
If you receive an invoice but do not have a contract with CATSA, it is likely a fraudulent invoice.
What to do
- Do not open attachments, click on the links, or reply to the sender.
- Report the message to:
- If you’ve already sent payment or shared personal information, please contact your bank and local authorities immediately.