Accessibility Feedback

As set out by the Accessible Canada Act, 2019, CATSA developed an Accessibility Plan to identify, prevent and eliminate barriers for its employees and for those accessing security-screening services in designated airports across Canada.

Alternative formats of the plan are available in braille, large print or audio formats, upon request.

In order to best support the travelling public, non-passengers requiring security screening, screening officers, and CATSA’s own workforce, we welcome you to provide ongoing feedback on the organization’s Accessibility Plan.

Ways to reach us:

Online Feedback Form
Telephone Toll free: 1-888-294-2202
TTY TTY: 1-833-339-1021

Canadian Air Transport Authority
Att: Accessibility Feedback
99 Bank Street, 6th floor
Ottawa, ON
K1P 6B9








Accessibility Feedback Form

Please use this form to provide feedback regarding the accessibility plan. For all other questions, comments or complaints, please use our Ask CATSA form. To submit anonymous feedback, please leave the contact detail fields blank.

Contact information: