Please be advised that effective March 29, 2023, CATSA’s mobile app will be permanently shut down. This decision follows a value assessment of the product, which revealed user preference for our responsive website.
Travel Agent Resources
As a travel agent, you already deal with a lot of questions from your clients. Use and share the resources below to easily answer your clients' questions about going through security.
- Liquids, Aerosols and Gels (LAGs) Bags
- Printable Infographics to Provide to Your Clients
- CATSA will permanently shut down its mobile app
Liquids, Aerosols and Gels (LAGs) Bags
If you are a travel agent or travel representative, you may order our 1L clear, resealable plastic bags for liquids, aerosols and gels to give to your clients. The bags and shipping costs are covered by CATSA. The bags come with our Breeze through security. Be screening ready! brochure inside.
Please complete the order form found here.
Printable Infographics to Provide to your Clients |
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1) How to Properly Pack Your Bags A downloadable and printable infographic (PDF) that explains:
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Download PDF (677 Kb) |
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2) Go Through Security Screening Stress-Free A downloadable and printable infographic (PDF) that describes:
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Download PDF (171 Kb) |
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3) How to Travel With Respiratory Devices A downloadable and printable infographic (PDF) that describes:
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Download PDF |
CATSA will permanently shut down its mobile app
Effective March 29, 2023, CATSA’s mobile app will be permanently shut down. This decision follows a value assessment of the product, which revealed user preference for our responsive website. Travellers can still access the same travel information through our website to:
- Check wait times at security screening checkpoints in major Canadian airports.
- Search if an item belongs in carry-on baggage or in checked baggage.
- Find information for families and passengers with special needs to help them get through airport security screening quickly and easily.
- Create a travel checklist to help pack a carry-on bag or a checked bag. Find out about security restrictions on various items.
- Provide feedback about your experience at security screening.
- Access CATSA's social media accounts, including Twitter, where users can tweet CATSA directly with their questions.