Description: CATSA will review its internal accessibility governance to ensure the organization's commitments and responsibilities to enhance accessibility in the workplace and at the screening checkpoint.
Target area: Policies
Target completion: 2028/29
OPI: Corporate Affairs
Description: CATSA will engage the Rick Hansen Foundation to assess the built environment at screening checkpoints, establishing a baseline for future enhancements.
Description: CATSA will introduce a procurement tool to help ensure that goods and services procured are accessible to individuals with disabilities and comply with Canada's accessibility standards.
Target area: Programs
Target completion: Early 2026
OPI: Procurement and Contracting
Description: In response to feedback from organizations representing people with disabilities, CATSA has renamed the "Family/Special Needs" screening line to "Family and Accessible" line. All signage and communication materials at applicable airports will be updated to reflect this change.
Target area: Practices
Target completion: 2026/27
OPI: Communications, Operations
Description: CATSA will explore the integration of American Sign Language/Langue des signes Québécoise (ASL/LSQ) interpretation on CATSA’s external website, including the CATSA Careers, Contact Us, News Releases and Accessibility information webpages.
Target area: Practices
Target completion: 2028/29
OPI: Communications
Description: CATSA will test and trial adjustable height divest tables for passengers.
Target area: Services
Target completion: 2027/28
OPI: Operations, Technology
Description: CATSA will explore the viability of wayfinding markers that are cane detectable for screening checkpoint queues.
Target area: Services
Target completion: 2026/27
OPI: Operations, Technology
Description: CATSA will review and revise the Work Place Accommodation Procedure, ensuring alignment with Accessibility Standards Canada employment standard (CAN/ASC 1.1), where appropriate.
Target area: Policies
Target completion: 2026/27
OPI: Human Resources
Description: CATSA will review and revise the Virtual Ergonomic Assessment Procedure.
Target area: Policies
Target completion: 2026/27
CATSA must meet several operational, planning and reporting requirements in response to the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Accessible Transportation Planning and Reporting Regulations (ATPRR) and Accessible Canada Regulations (ACR). See Appendix A: Provisions of Accessibility-Related Regulations (ATPDR) and Appendix B: Provisions of Accessibility-Related Regulations (ACR and ATPRR) for an overview of regulations that apply to CATSA.
Members of the public, accessibility advocacy organizations, screening personnel, and the Canadian Air Transport Security Authority (CATSA)’s employees are encouraged to provide feedback on the accessibility plan, previous accessibility progress reports and/or feedback process as well as to request alternate formats of these documents by contacting:
General Manager, Corporate Affairs
corporateaffairs.affairesorganisationelles@catsa.gc.ca
Date: December 31, 2025
CATSA is committed to supporting Government of Canada priorities, as set out in the Speech from the Throne, the government’s budget plans, the mandate letter from the Prime Minister to the Minister of Transport, and the letter of expectations from the Minister of Transport to the Chairperson of CATSA’s Board of Directors (see Appendix A).
