CATSA further strengthened security screening, improved screening operations and elevated the client experience while supporting the Government of Canada’s economic, social, and environmental priorities.
- An enhanced wait time service level target was introduced where 95% of passengers wait less than 15 minutes to be screened. CATSA exceeded this target in 2024/25, whereby 97% of passengers waited less than 15 minutes; while 93.4% of passengers waited less than 15 minutes during peak periods, exceeding the peak period wait time service level target of 85%. Additionally, 92.3% of Verified Travellers waited less than five minutes to be screened in 2024/25; in contrast, 75.8% of passengers that used regular screening lines at the same airports waited less than five minutes.
- 21 CT X-ray units were installed at pre-board screening checkpoints across six airports, improving security effectiveness while streamlining the screening process by allowing passengers to keep certain items in their carry-on baggage.
- More efficient and compact full body scanner units were deployed and integrated into CATSA’s operations. The units include a new detection algorithm resulting in fewer false alarms and contributed to improved security effectiveness and alarm resolution.
- An Innovation Roadmap was established, outlining initiatives for the next five years that will strengthen security effectiveness and deliver an inclusive screening experience. A new passenger-centric Service Strategy was also put in place, providing a framework to instill the principles of inclusive and respectful client interactions externally and internally.
- A Screening Technology Plan was developed to chart the next 10 years in technological advancements in security screening aimed at enhancing security effectiveness, elevating the screening experience and achieving operational efficiencies.
- As part of the commitment to accessibility, diversity and official languages, 176 bilingual facilitators have been assigned to support operations at 16 airports to elevate the client experience and ensure that screening procedures uphold the dignity of all travellers, including those with accessibility needs.
- The Modular CATSA Plus concept was launched through a trial at Quebec City Jean Lesage International Airport in February 2025. By allowing customization of the divesting section of a screening checkpoint, these lines could fit more seamlessly into smaller checkpoints that would be unable to accommodate a traditional CATSA Plus line.
- 11,831 lost items were returned to passengers, including: laptops, wallets, phones, jewelry, and passports.
- CATSA launched a new five-year Strategic Plan in fall 2024, reflecting its commitment to fulfilling its security mandate, advancing a new mission and vision, and upholding its core values, while focusing on initiatives that support its four strategic pillars.