On behalf of the Board of Directors, I am very proud to present CATSA’s 2024/25 Annual Report. This year again, CATSA protected the public by providing effective and efficient security screening to over 68 million passengers.
In 2024/25, 97% of passengers waited less than 15 minutes to be screened at the eight busiest airports. As part of CATSA’s commitment to continuously enhancing security screening and the passenger experience, the much-anticipated CT X-Ray technology was deployed at pre-board screening checkpoints in six airports across the country. This new technology offers more efficient screening and a better passenger experience while continuing to provide the highest level of security screening. Additionally, 176 bilingual facilitators dedicated to assisting passengers through the screening process are now working at 16 airports nationwide.
This year again, CATSA has adopted new technologies and has continued to test artificial intelligence (AI) to consistently improve our service to air travellers. Recognizing the benefits but also the risks of AI, the Board approved an AI Policy to explore responsible use cases for internal functions and screening operations. We will continue to work closely with Transport Canada as we evaluate opportunities to harness AI capabilities in our operations. To address the evolving landscape of security threats and technological advancements, the Board proactively engaged with leading experts in AI and cybersecurity. Insights gained further strengthen CATSA’s work with partners on trials and initiatives that will allow the industry to successfully navigate the challenges and opportunities inherent in a rapidly changing security environment.
All of this was achieved in line with CATSA’s new five-year Strategic Plan. Through extensive discussions and collaborative efforts within CATSA, and with stakeholders, as well as careful consideration of industry trends, CATSA has established a strong framework for future success. Under the theme Charting Our Future, this Plan provides a comprehensive roadmap focused on four essential pillars that will guide the organization's future direction as we continue to provide secure air travel: Promote an Integrated Aviation Ecosystem; Elevate the Client Experience; Drive Innovation; and Invest in Our People for Tomorrow.
This year also saw the completion of a special examination by the Office of the Auditor General of Canada (OAG). As required under the Financial Administration Act, CATSA, like other Crown corporations, undergoes a special examination at least once every ten years to assess its systems and practices. I am very pleased that the Special Examination Report issued by the OAG found no significant deficiencies in the corporate management practices or in the management of operations of the corporation. We thank the OAG for the report and have accepted all their recommendations, with every management response implemented as of April 2025.
Since the publication of our last annual report, there have been some changes to the membership of the Board. I would like to thank Jean-Philippe Brunet and Penny Westman, whose contributions have been instrumental in guiding the organization. We have also welcomed four new Board members: Ken Chan, Andrew Loschmann, Michael Maxwell and Theresa Redburn. They bring invaluable expertise and experience that will support our strategic goals, enhance corporate governance, and help safeguard the long-term interests of CATSA.
Additionally, I extend our deepest gratitude to our retiring President and CEO, Nada Semaan, for her significant contributions to the organization and wish her all the best in her future endeavours.
On behalf of all Board members, I would also like to acknowledge CATSA’s senior management team and staff, Transport Canada officials, and the screening contractors and screening officers for their unwavering commitment to CATSA’s mandate. To our partners in the air travel industry, I offer our sincere gratitude for your continued collaboration, as we work together to achieve our shared goals.
Looking forward, the Board remains focused on ensuring that CATSA delivers its security screening mandate effectively and efficiently to air travellers, supports Canada’s economic growth through the safe and efficient movement of people, and contributes to government priorities.
Thao Pham
Chairperson of the Board of Directors